PRIVACY POLICY

THE ROSE HOUR

Effective Date: March 1st, 2026

1. INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information:

  • Name, email address, phone number, billing or mailing address

  • Payment information (processed securely through third-party payment providers)

  • Appointment and booking details

  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

  • IP address, browser type, device information

  • Website usage data

  • Cookies and analytics data

Customer Communication:

  • Records of inquiries and service requests

  • Appointment history

  • Service preferences

  • Feedback and support requests

    Sensitive Personal Information

    We do not intentionally collect sensitive personal information as defined under California law (such as social security numbers, precise geolocation, or financial account access credentials), except where necessary for payment processing through secure third-party providers.

    We do not use or disclose sensitive personal information for purposes other than those permitted under applicable law.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide and manage bookings and services

  • Process transactions

  • Send appointment confirmations and reminders

  • Respond to inquiries and customer support requests

  • Improve website performance and user experience

  • Maintain internal records

  • Ensure website security and fraud prevention

3. COMMUNICATIONS (INCLUDING SMS)

If you provide your phone number when booking or contacting us, you may receive service-related text messages such as appointment confirmations, reminders, or important updates.

Message frequency varies based on your interaction with our services. Standard message and data rates may apply.

You may opt out of SMS communications at any time by replying “STOP” or by contacting us directly.

We do not share mobile opt-in data with third parties for marketing purposes. SMS communications may be facilitated through our booking or communication service providers solely for operational purposes.

4. COOKIES & TRACKING TECHNOLOGIES

Our website is hosted on Squarespace, which uses essential cookies to ensure security, performance, and core functionality.

We may also use cookies and similar technologies to:

  • Analyze website traffic

  • Understand user behavior

  • Improve site functionality

  • Enhance user experience

Where required by law, a cookie consent banner may be displayed allowing you to manage your preferences.

You may also manage cookie settings through your browser. Disabling certain cookies may affect website functionality.

At this time, our website does not respond to “Do Not Track” browser signals.

5. THIRD-PARTY SERVICES

We use trusted third-party providers to operate our business, including but not limited to:

  • Squarespace (website hosting)

  • Mariana Tek (booking and scheduling platform)

  • Payment processors

  • Email service providers

  • Social media platforms (such as Instagram)

These third parties may collect and process information in accordance with their own privacy policies.

We do not sell, rent, or trade your personal information.

6. INFORMATION SHARING & DISCLOSURE

We may share information with:

Service Providers:

Third-party vendors who assist in delivering our services (e.g., booking platforms, payment processors). These providers are required to safeguard your information.

Legal Compliance:

If required by law, regulation, court order, or governmental request.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred in accordance with this Privacy Policy.

We do not sell or share personal information for advertising or cross-context behavioral marketing purposes.

7. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, maintaining legal compliance, resolving disputes, and enforcing our agreements.

When personal information is no longer required, we securely delete or anonymize it in accordance with applicable laws.

8. CHILDREN’S PRIVACY

Our services and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

9. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These rights may include:

  • The right to know what personal information we collect, use, disclose, or share

  • The right to request access to the personal information we hold about you

  • The right to request deletion of your personal information

  • The right to request correction of inaccurate personal information

  • The right to limit the use of certain sensitive personal information

  • The right to opt out of the sale or sharing of personal information

  • The right to non-discrimination for exercising your privacy rights

We do not sell or share personal information as defined under California law.

To exercise any of these rights, please contact us using the information provided in Section 14. We may need to verify your identity before processing your request.

10. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies separately.

12. INTERNATIONAL USERS

Our website is operated in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

By using our website, you consent to this transfer.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. The updated version will always be available on our website with the revised effective date.

Your continued use of our website and services after any changes are posted constitutes your acknowledgment and acceptance of those changes.

14. CONTACT US

If you have questions about this Privacy Policy or how your information is handled, contact us at:

The Rose Hour

7 E Gabilan St,

Salinas, CA 93901

United States

Phone: 928-671-2002

Email: contact@theroshour.as.me

Website: www.therosehour.com

By accessing or using our website and services, you acknowledge that you have read and understand this Privacy Policy.